My Concept ApS
The view 7
7850 Stoholm Jyll
Tel. +4550231112
CVR no. 43834967
If, up to 30 days after your purchase, you find your item cheaper with us or in another store, we will pay the price difference on a gift card.
What do you need to do?
In the unlikely event that you find the product you want cheaper with us or in another store after your purchase, please contact one of our home improvement stores or our customer service with your documentation.
The price must meet our simple conditions, which you can read below.
The purchase date is the date you take physical possession of your item, which is considered the delivery or pickup date stated in your most recently updated order confirmation. If you pick up your item later than the date stated on the order confirmation, the date you pick up your item is of course the date of purchase.
You must contact customer service or in-store while the discounted price is in effect. Remember to bring your receipt or order confirmation.
Price protection does not include leftover lots, queue offers, opening offers, exhibition models, special orders and garden furniture etc. that are discounted at the end of the season. Price certainty also does not include services such as delivery services.
When you make your purchase, you choose how you want your product to be delivered. It can be for pickup or delivery with MyConcept’s carrier.
When you purchase an item at MyConceptt, you can choose to pick up your order in our store.
If you buy in-store, you can choose to pick up your item in our store. This means that in connection with your purchase, you become a customer of MyConceptt.
The pick-up address and time (date) is agreed upon at the time of purchase and is stated on the order confirmation, which will be sent to you by email. You’ll receive a confirmation email when your item is ready for in-store pickup, so you’re sure not to miss out.
If the pickup date is more than 14 days after the time of purchase, you will receive a status email from us one week before pickup.
The item is available for pickup for 7 days from the first ready message, after which the reservation is canceled. You will not receive any further information about this.
If you purchase an item on myconceptt.com, you can choose to pick up your item in our MyConceptt store. This means that in connection with your purchase, you become a customer of MyConceptt.
The pick-up address and time (date) is stated in the order confirmation, which will be sent to you by email. You’ll receive a confirmation email when your item is ready for in-store pickup, so you’re sure not to miss out.
If the pickup date is more than 14 days after the time of purchase, you will receive a status email from us one week before pickup.
The item is available for pickup for 7 days from the first ready message, after which the reservation is canceled. You will not receive any further information about this.
You can choose to have your item delivered directly to your home with our carrier. The delivery address and time (date and 5-8 hour interval) is agreed upon at the time of purchase and is stated in the order confirmation sent to you by email. The day before delivery, you’ll receive an email at 3-hour intervals, and you’ll also receive a call from our drivers around the same time. ½ hour before your item arrives at the delivery address. If the delivery time is more than 14 days after the time of purchase, you will receive a status email from us one week before delivery.
With carrier deliveries, your goods are generally delivered to your doorstep within the day.
Please note that there are different conditions regarding payment depending on whether you have purchased your item in one of our stores or in our webshop, myconceptt.com
All payment is secured by PensoPay Payment Service. This means that communication is encrypted so that neither MyConceptt nor anyone else can intercept your card and account information. Payment solutions are approved by the international card companies according to the new PCI (Payment Card Industry) certification. This is your assurance that you can shop with confidence on myconceptt.com.
In MyConceptt’s webshop you can pay with:
Thank you card
Visa
Mastercard
Maestro
Visa Electron
MobilePay
If you pay with a MasterCard, Visa Electron or other debit/credit card (except Dankort), the amount will be reserved in your account according to your agreement with your card provider. The reservation will be canceled and the amount will be deducted from your account when the item is shipped from our warehouse.
If you cancel your order before the goods have been shipped, we will notify your card provider to cancel the reservation of the amount in your account at the same time. Please note that it is your card provider who is then responsible for canceling the reservation and that the amount may be reserved in your account for a period of one month plus 30 days depending on your agreement with your card provider – even if you have canceled your order with us.
You are welcome to contact MyConceptt Customer Service for more information about canceling an order or a reservation on your account.
MyConceptt accepts the following payment methods:
Thank you card
Visa/Debit card
Mastercard
Maestro
Visa
Visa Electron
Cash payments can only be made in our store.
We can only process your purchase once payment has been registered on the order. You must therefore make a precise agreement with your seller about payment and be aware that your order must be paid in full before we can deliver your item for in-store pickup or delivery to your home by carrier.
Please note that the payment must be registered with us no later than 4 business days before the agreed delivery time, regardless of which delivery method you have chosen (pickup or delivery).
Unfortunately, it is not possible to pay the drivers when our carrier delivers the goods to your home.
When you purchase your item, you can choose to have it delivered to your home by MyConceptt’s carrier.
It is your responsibility to ensure that the agreed delivery address and delivery time is correct and that you are home at the agreed time. If you are unable to be home, please contact our Customer Service at least 4 business days before the agreed delivery date.
If our driver has not arrived within the agreed time, you must also notify our Customer Service team within 24 hours.
If you want to change the time of a delivery, you can use the link in the email you received with your order confirmation. If you have any other changes, please contact our Customer Service.
Changes to the delivery address or time of delivery must be made no later than 4 working days before the agreed delivery time. If you change your order later, we will unfortunately have to charge a new delivery fee and you will have to expect extra delivery time.
In case of a change, you will receive a new, updated order confirmation from us.
4.1.2 Delivery with carry-in
We deliver your goods to the location at the address you have specified – provided there is free passage. Therefore, before we deliver your items, please ensure that there is free and unobstructed access to the area of your home where your furniture will be placed. This means that the goods can pass through stairwells, doorways, entrances and the like. If we are unable to deliver the item due to space constraints and the item must be returned, we will withhold the delivery fee and a delivery fee will also be charged for any redelivery.
If unpacking the goods to facilitate carrying is accepted, this is at your own risk. For items purchased in our home stores, unpacking will void the return policy. See the section on Right of withdrawal and exchange .
Please note that for regulatory reasons, our drivers are not allowed to remove their shoes during delivery. It is therefore a good idea to cover the floor, and this should be done before the drivers arrive at the address. MyConceptt cannot be held liable for any cleaning of flooring/carpets due to inadequate or missing coverings.
Your furniture will be delivered and placed at the first door at street level or at the first obstacle on the carrier’s path from the car to the street door. An obstacle could be a staircase or a narrow doorway that the furniture can’t get through. With this delivery method, your furniture is delivered unassembled and in packaging.
If your belongings or home are damaged during the delivery, you must note this on the consignment note/delivery note before the drivers leave the address.
If the packaging is damaged on delivery or shows visible signs of defect, you must acknowledge receipt on the consignment note, subject to any damage to the contents. Alternatively, you can refuse to accept the goods. If the transport damage is only discovered later, you must file a complaint as soon as possible and within a reasonable time.
If you are not home at the agreed delivery time, we will take your item back to our central warehouse and you will be charged an extra delivery fee and extra delivery time for a new delivery.
If you buy your item in a home improvement store, you can choose to pick up your item in our store.
Please pick up your item as soon as possible after you have received an email from us that it is ready for pickup. If you are unable to pick up your item within 20 days of receiving the ready notification, please contact us to make an appointment.
Changes to the pick-up date must be made no later than 4 business days before the agreed date. In case of a change, you will receive a new updated order confirmation from us.
It is important that you check that the packaging and the goods are intact when picking up goods in the store. By signing the delivery note, you agree that the goods are in good condition and no claims for transport damage can be made afterwards. You are of course welcome to open the packaging and check the item before you leave the store.
Please note that there are different delivery services depending on whether you buy in our store or in our webshop myconceptt.com.
The below delivery services and prices only apply within Denmark, i.e. on Zealand, Jutland, Funen, Bornholm and islands. Not valid in Greenland and the Faroe Islands.
It is important to make a precise agreement on delivery in connection with the purchase, as the chosen delivery service must be included in the order to be valid.
When you shop in our store or in our webshop, you can choose to have your order delivered to our store. We will then notify you when your order is ready for pickup.
When you place an order of $3,000 or more in our store or on myconceptt.com, MyConceptt offers free curbside delivery.
Of course, you can always choose to cancel the part of your order that is significantly delayed, but compensation will only be paid if the goods are delivered. A significant delay is over 3 weeks.
If special circumstances arise that generally prevent us from meeting the delivery time, we can invoke force majeure. Examples include strikes, snowstorms and fire.
RIGHT OF WITHDRAWAL AND EXCHANGE
Return your purchase at any time. At MyConceptt, it’s easy to return and exchange your items if you change your mind. We will refund the full amount – without time limit – on items that are returned with proof of purchase in the form of a receipt or order number. This applies whether the goods are purchased in our physical store or online at myconceptt.com.
However, there are a few exceptions and conditions to be aware of:
-If your purchase is made to measurements provided by you, there is no cancellation or return policy.
-If you have purchased a piece of furniture in our physical store or on myconceptt.com that is listed as a special order, a 25% cancellation fee will be charged upon return. We charge this cancellation fee because your ordered furniture is custom-made according to your wishes and because we cannot resell the furniture at the same price afterwards
-You may try the product at home in the same way as you would in the store, but you may not use the product. If the item has been tried on beyond what you would do in the store, we consider the item as used. This means that if you cancel your purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.
-Items purchased on consignment, e.g. exhibition models or items purchased outlet are not covered by the right of withdrawal and exchange.
Advice on how to deal with regret:
We recommend that you save the original packaging and return the item in the original packaging. If you return an item that is damaged or used in a way that significantly reduces its value, we reserve the right to reduce the refund. You bear the risk of the package/goods until we have received them.
Be aware that you need to be careful when assembling and/or disassembling your furniture. Damage to the product can mean that the value of the product is reduced, which can affect how much of the purchase price you can get back.
1. HOW TO MAKE USE OF THE RIGHT OF WITHDRAWAL AND EXCHANGE
If you wish to cancel or exchange one or more items, you must contact us as soon as possible by visiting our physical store in person or by contacting customer service. You can also choose to return the item to MyConceptt. In this case, please fill out our standard withdrawal form and attach it to the item you wish to return.
If you have any questions, please feel free to contact our Customer Service at 50231112 or send an email to Customer Service: info@myconceptt.com 1.1 Returns of goods picked up in store or delivered by carrier:
If you wish to exercise your right of withdrawal, you can return the item in question to our physical store. The address of our physical store is: Lundvej 54, 1st floor, 8800 Viborg.
If you would like the item to be picked up by our carrier, please contact customer service for more information. The cost of returning furniture is expected to amount to a maximum of DKK 749, which will be offset against the value of your returned goods. Please note that when picking up by carrier, the goods must be separated and securely packaged.
If the item’s original packaging is missing, it may reduce the value of the item, so if you want to be sure to get a full refund, we recommend that you return the item in its original packaging.
2 REFUND OF THE PURCHASE AMOUNT:
If you cancel your purchase, we will refund the amount you have paid to us. In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.
If you exercise your right of withdrawal on the entire order, we will refund all payments received from you – including delivery costs. However, reimbursement of delivery costs does not apply in the event of partial withdrawal. Refund of delivery costs also does not apply to additional costs resulting from your own choice of a delivery method other than the cheapest standard delivery method offered by us. The refund will be made without undue delay and in any case no later than 14 days from the date we have received notification of your decision to cancel your purchase. The refund will be made with the same means of payment that you used for the original transaction, unless you have explicitly instructed otherwise. We may withhold the refund until we have received the goods back, unless you have provided proof of having returned the goods by then.
3 PARTIAL UNDO:
If you only wish to cancel parts of your purchase, the above conditions still apply. However, in case of partial cancellation, you will not be refunded the delivery costs
Our terms and conditions for complaints are the same whether you have made a purchase in our store or on myconceptt.com.
As a consumer, you have a 24-month warranty according to the Danish Sale of Goods Act, and the Danish Sale of Goods Act’s defect rules can be used for all purchases at MyConceptt.
Most of our products are made from natural materials that may need regular care and maintenance – otherwise it may affect the lifespan of the product and the warranty. You are always welcome to contact our staff for advice and guidance on proper care of your product. This way you can enjoy your furniture for as long as possible.
Please note that our furniture is not made for commercial use, where the wear and tear on the furniture is expected to be more severe than in private use. If the furniture is used for business purposes, the purchase is therefore not covered by the warranty.
If you receive a product with defects or deficiencies, this will generally be rectified by repair or replacement of the spare part. Alternatively, we will replace the item or parts of it, provided that this does not cause MyConceptt disproportionate costs.
As some of our products are custom-made, please allow 4-6 weeks for a possible repair to be completed, although we will of course always try to resolve the complaint as soon as possible.
If you have been unfortunate enough to receive a defective product that you wish to complain about, we can provide you with the best possible service.
Complaints are received in our Customer Service and you will receive an email at the same time. We will process your complaint as soon as possible.
The following must be met in order for us to process your complaint:
You must bring the fault/defect to our attention as soon as it occurs/is discovered.
The item must be within the warranty period.
The fault must be clearly described and images must be attached
The item must have been treated properly and maintained correctly. It is your responsibility to investigate and comply with maintenance needs. Misuse of the product or inappropriate use is neither covered by the general sales law.
If we refuse to process your complaint or reject the complaint and you disagree with this decision, you should know that you can file a complaint with the House of Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the Complaint Portal for the House of Nævnenes Hus. The mediation team will try to resolve the dispute through mediation, and if a solution cannot be found, you can take your complaint to the Consumer Complaints Board.
It is generally a prerequisite for a complaint that the product or service you want to complain about has cost at least DKK 1,110 and no more than DKK 100,000. You will have to pay a fee to have the complaint processed.
You can also use the European Commission’s online complaint portal ODR to file a complaint. This is particularly relevant if you are a consumer residing in an EU country other than Denmark. File a complaint here http://ec.europa.eu/odr. If you complain, please provide our email address
i
nfo@myconceptt.com.
When you use our website, make a purchase, complain about a product or otherwise contact us, MyConcept ApS, Udsigten 7, 7850 Stoholm Jyll, Denmark, CVR No. 43834967 (hereinafter “MyConcept”, “we” or “us”) processes personal data about you as your data controller.
The purpose of this privacy policy is to inform you about our processing of your personal data and your rights in this regard.
If you have any questions about the privacy policy or wish to exercise your individual rights described below, you can contact us via the following contact details:
MyConcept ApS,
Udsigten 7, 7850 Stoholm Jyll
If you are our customer or request a quote from us, we process personal data about you in order to fulfill our agreement, including, where applicable, delivery, cf. GDPR Article 6 (1) (b) where, depending on the order in question, we process:
Your name
Contact information, including email address and phone number
Order details
Payment information
Project details
MyConceptt is also obliged to process your personal data in accordance with the Danish Bookkeeping Act, where transaction information is processed, cf. the Danish Bookkeeping Act. GDPR Article 6 (1) (c).
If you accept direct marketing (newsletters, etc.), you consent to us sending our marketing to you, cf. the Privacy Policy. GDPR article 6 (1) (a), where, depending on your consent, we process:
Name, date of birth if applicable
Contact information, including email address and phone number
Content and your choices in relation to newsletters – contact forms and content etc.
We strive to customize our marketing on our and other websites, including social media, to your preferences based on our knowledge about you from your activities on our and other websites, cf. GDPR article 6 (1) (f), where we process:
Consent to direct marketing
Declared areas of interest
Cookies
Information from our customer databases
When purchasing goods in our stores, we process personal data about you in order to follow up on our marketing campaigns and to customize the same, cf. GDPR article 6 (1) (f), where, depending on the information you provide us, we process:
Email and phone number
Purchase price
Product ID
Purchase date
Our legitimate interest in providing you with personalized marketing overrides your interests and fundamental rights. We make an automated evaluation of your personal data in order to personalize marketing to you, but we do not use automated decisions that have legal effect or similarly significantly affect you.
If you are a member of My MyConceptt, we process your personal data on the basis of your consent, cf. GDPR article 6 (1) (a), where we process:
Your name
Contact information, including email address and phone number
Previous purchases and order details
Payment information
Your inquiries to us and your use of MyConceptt
If you contact us with questions, complaints or chat with us on our website, we process your personal data. Our legitimate interest in processing the personal data in order to answer your questions, to be able to document compliance with the GDPR or to counter any legal claims exceeds your interest in not processing the data, cf. GDPR. GDPR article 6 (1) (f) where, depending on your contact with us, we process:
Your customer information
Marketing information
Information from queries
Information about your evaluations of us and our partners
We conduct analytics to optimize our products, business models and learn more about our customers’ preferences. We do this by, among other things, analyzing our customer databases and digital services, as well as our voluntary analysis tool, where our legitimate interest in processing the personal data exceeds your interest in not processing the data, cf. the GDPR. GDPR article 6 (1) (f), where we process:
Information from purchases and from our customer databases
User behavior and log files from our digital services
Information from our marketing
The answers you provide regarding suggestions and preferences in the questionnaire sent out
We register your user information when you use our websites, create a MyConceptt profile or use other of our digital services, as well as log your user behavior via implemented security solutions, where our legitimate interest in securing digital services against misuse and being able to identify you where necessary exceeds your interest in the data not being processed, cf. the GDPR. GDPR Article 6 (1) (f). We process in this context:
Your name
Contact information, including email address and mobile number
User behavior and logs
Cookies
MyConceptt uses automated decisions in the processing of your personal data for selected services and products, but we do not use automated decisions that have legal effect or similarly significantly affect you. One example is our fraud prevention and detection efforts on our website and in our digital services.
You can request that we provide you with information about the method of decisioning and ask us to verify that the automated decisioning has been performed correctly. We may deny the request as required by applicable law, including if disclosure of the information would result in the disclosure of trade secrets or interfere with the prevention or detection of fraud or other crimes. Generally, in these cases, we will verify that the algorithm and source data work as intended without errors or bias.
We process your personal data for as long as we consider that we have a legitimate purpose for the processing or if we are obliged to do so in accordance with applicable law.
If you make a purchase of a product, we store relevant personal data for 5 years after the end of the financial year in which your last purchase was made, cf. the rules on storage of accounting material. Other personal data is stored for 30 months in order to handle our extended rules on complaints.
Personal data in connection with our marketing or My MyConceptt is deleted on an ongoing basis. We will delete your personal data in connection with your consent to marketing or MyConceptt when you withdraw your consent. However, we will continue to store information about your consent, including information about our specific marketing to you for up to 2 years for documentation purposes. Personal data in connection with analysis, security and documentation is also deleted on an ongoing basis and in all cases 3 years after the specific registration of your personal data.
We delete personal data in connection with your inquiries to us in general on an ongoing basis when we assess that there is no longer a legitimate purpose for processing them.
If you have given your consent (except for the use of necessary cookies), this website uses cookies and personal data is also collected in this context. We use cookies to personalize our content, to show you social media features and to analyze our traffic.
A cookie is a small text file that is stored on your computer. In practice, this means that our website can remember you when you visit it repeatedly and that we can collect statistics that tell us how you and other users use our website.
We also share information about your use of our website with our social media, advertising and analytics partners. You should be particularly aware that some of our partners use your cookie data for various purposes such as technical data about your browser, their own marketing or to analyze which pages you visit, but in all cases this use is beyond our control and is solely a relationship between you and our partner. Therefore, we always encourage you to read the privacy policy of our partners so that you know why and how your personal data is processed and what your rights are.
In the sections below, we have elaborated on what information is collected, its purpose and which third parties have access to it. In addition, please refer to our privacy policy.
We use cookies from several different providers that can give us insight into which parts of our website users visit.
You can change your consent to cookies in your browser at any time. You can change your consent at ilva.dk. You can also delete cookies in your browser. At minecookies.org you can find a guide on how to delete cookies in different browser types.
Please note that there may be parts of www.myconceptt.com that you will only be able to use if your browser accepts cookies.
Some of the information we collect may be made public, but it will be in anonymized form, for example, as information about the number of visitors to www.ilva.dk.
When you visit our website, we will collect the following information:
Which pages you have looked at and when
Which browser you use
Which ip address you have
We use the technical information to find out which path our visitors use to find information on our site. For example, we can see if they start from the front page and move down the subpages or if they jump into the middle of the website from a search engine.
We only disclose your personal data when we believe it is necessary for us to do so as a result of the operation of our business or if it follows from a legal obligation incumbent on us as data controllers.
Depending on your activities, we may disclose your personal data to the following broad categories of companies in accordance with applicable law:
Internally related companies
b. Operational and software suppliers and other data processors
c. Marketing partners who assist MyConceptt in connection with our marketing
d. Accountant, lawyer and bank connections
e. Suppliers and partners, including independent transportation companies, who assist MyConceptt in connection with our daily activities.
When your personal data is transferred to companies outside the EU/EEA, this transfer will be based on the EU Commission’s standard contractual clauses, including any additional measures we deem necessary. You can request a copy of the agreement covering the transfer of personal data by contacting us.
For the purpose of our marketing, cf. section 1.2, we transfer pseudonymized (hashed) personal data to Facebook and Google, which are located in countries outside the EU.
You have the right to request information about or access to your personal information. However, there are exceptions, which means that you will not always receive all the information we process.
You have the right to object to MyConceptt’s processing of your personal data. This means you can stop or prevent us from processing your personal data. However, this only applies in certain cases and we do not have to stop processing your personal data if we can provide legitimate reasons to continue processing your personal data.
In certain cases, you have the right to request the erasure of your personal data.
You have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format by contacting us. Where technically feasible, you have the right to request that the personal data be transmitted directly to another company or person acting as a data controller.
You have the right to have inaccurate personal data about you rectified. You also have the right to have personal data that you believe is incomplete completed.
In certain cases, you have the right to have the processing of your personal data restricted.
Where the processing of your personal data is based on consent, you have the right to withdraw your consent. However, this does not mean that the processing carried out before you withdrew your consent is unlawful.
If you have a query regarding this notice, the way we process your personal data, wish to exercise your rights or lodge a complaint, you can contact us via customer service.
You have the right to complain about our processing of your personal data to the Danish Data Protection Agency via the contact information below:
Data Protection Authority
Carl Jacobsens Vej 35,
2500 Valby, Denmark
Phone: 33 19 32 00
E-mail: dt@datatilsynet.dk
Homepage: www.datatilsynet.dk
In addition, you can read more about your rights in the Danish Data Protection Agency’s guide to data subjects’ rights. The guide can be found on the Danish Data Protection Agency’s website.
We protect your personal data and have adopted internal information security rules that contain instructions and measures to protect your personal data against unauthorized disclosure and against unauthorized access to or knowledge of your data. We have established procedures to protect your data. To avoid data loss, we continuously back up our data sets. We also protect the confidentiality and authenticity of your data using encryption.
Your personal data will be stored in MyConceptt’s system. Only persons from MyConceptt and the responsible persons at our data processors are entrusted with the above-mentioned data. Your information is never sold to third parties. They are only disclosed to the extent necessary to fulfill our agreement. For example, for the delivery of your goods via our carrier or to resolve a complaint via a repairer.
Your credit card information is sent directly and encrypted to our payment provider and is not stored in MyConceptt s system.
In the event of a security breach that results in a high risk to you of identity theft, financial loss or other significant inconvenience, we will notify you of the security breach as soon as possible.
This privacy policy will be updated and amended periodically, including when necessary as a result of changes in data protection law and practice. You should therefore keep yourself informed of any changes to the policy. If we make material changes to this, we will notify you.
Date of last change to the privacy policy:
20-06-2023
